Orthera Custom - Costco Re-Orders Only
This is for customers who originally ordered a pair of custom made orthotics from our OrthotixFit line at COSTCO and had gotten their feet scanned at a warehouse location!
In the "Order Note" next to "Shipping Calculator" at the bottom of the shopping cart, please include the following:
1. Name on the original order, or
2. Order number of previous order
We will be searching for your order in our database and confirm the model with you before starting to work on the order.
Please note that custom made product is exempted from our 90 day money-back guarantee! We will try to remake the exact same model but variations are possible.
After several years of terrific use of my original OrthotixFit inserts, I was able to reorder today. I was elated with the originals, and if the replacements use the same fit as the orginals, I am will be ecstatic.
I've also used Orthera's dress inserts which are good, but not quite as effective as the OrthotixFit.
Incidentally, I've also had superior customer service here...not once, but twice! The first time, my inserts were too small and the company sent me the right size immediately. This time, the company responded within minutes to my request to reorder.
Fingers crossed, I'll receive these new inserts and be 'good to go' for several more years.
Love your product, best orthotic I have ever had! I originally purchased these at Costco, but after they stopped selling them I ordered direct from you. I have tried a few others along the way, but yours are the best!
Got a pair of custom devices at COSTCO a few years ago. Took me a while to find you guys but I am glad I did. I reordered same pair and a good week later got it in the mail. They are identical to the custom ones I got from my Podiatrist many years ago for which I had paid almost $500. Actually I like these better. Thank you.