Orthera Custom - Costco Re-Orders Only
This is for customers who originally ordered a pair of custom made orthotics from our OrthotixFit line at COSTCO and had gotten their feet scanned at a warehouse location!
In the "Order Note" next to "Shipping Calculator" at the bottom of the shopping cart, please include the following:
1. Name on the original order, or
2. Order number of previous order
We will be searching for your order in our database and confirm the model with you before starting to work on the order.
Please note that custom made product is exempted from our 90 day money-back guarantee! We will try to remake the exact same model but variations are possible.
Frankly, I was very disappointed when Costco stopped making custom fit orthotics a number of years ago. Those originals lasted a LONG time.
Our podiatrist suggested we go to a physical therapist to get custom orthotics. The cost was huge at $750 each and then we discovered the company they ordered from only kept our "foot molds" for a year. In this day and age of electronic scanning, this made NO sense to me.
When the "custom" orthotics finally gave up the ghost, we had them refitted by a local shoemaker, but we were not satisfied with the result. Very fortunately, I took one last stab to see if Costco might once again return to the orthotics business. I was THRILLED to find Orthera's website and that they had my original Costco orthotics on file. I ordered TWO sets as well as another set of non-custom orthotics from the Orthera website.
Orthera's customer services was exceptional - they communicated with me from the get go as to the status of the order and inquired for clarification to make sure they got the "right" orthotics for me - I had two different styles in their system. The orthotics arrived in about a week - which I felt was fast. I installed them in my shoes immediately and cannot be happier. They fit perfectly into my shoes with NO alteration whatsoever. (the "custom" had to be trimmed to fit!)
I've now worn the Orthera (Costco refills) for several weeks and I am totally satisfied. This is a tremendous product/service to Costco members like me who were/are extremely satisfied by the original product. And the price point is VERY reasonable, lending the product well to replacing every few years via normal wear.
One bit of advise should you order - and I think you should - sign up for the 15% off you will be offered when you go to place your order. I did not originally as I did not realize it was an offer from Orthera - as it says: "....who does not want to save 15%??"
Happy Feet! Thank you!
After several years of terrific use of my original OrthotixFit inserts, I was able to reorder today. I was elated with the originals, and if the replacements use the same fit as the orginals, I am will be ecstatic.
I've also used Orthera's dress inserts which are good, but not quite as effective as the OrthotixFit.
Incidentally, I've also had superior customer service here...not once, but twice! The first time, my inserts were too small and the company sent me the right size immediately. This time, the company responded within minutes to my request to reorder.
Fingers crossed, I'll receive these new inserts and be 'good to go' for several more years.
Love your product, best orthotic I have ever had! I originally purchased these at Costco, but after they stopped selling them I ordered direct from you. I have tried a few others along the way, but yours are the best!
Got a pair of custom devices at COSTCO a few years ago. Took me a while to find you guys but I am glad I did. I reordered same pair and a good week later got it in the mail. They are identical to the custom ones I got from my Podiatrist many years ago for which I had paid almost $500. Actually I like these better. Thank you.