This is for customers who originally ordered a pair of custom made orthotics from our OrthotixFit line sold at selected COSTCO warehouses and had gotten their feet scanned at a warehouse location!
In the "Order Note" next to "Shipping Calculator" at the bottom of the shopping cart, please include the following:
1. Name on the original order, and
2. Which model you would like to have (Fashion, Dress, Casual, Comfort, Active)
If no request is made, we will use the original model for your new order. We will be searching for your order in our database and remake the requested model. Please bear in mind that your original product was made over 10 years ago. We have changed manufacturing location since and are using different materials. Your new product will be made to your original scan but it will not be 100% identical to the product you received back then as colors and some materials have changed since.
Please note that custom made product is exempted from our 90 day money-back guarantee! We will try to remake the exact same model but variations are possible.
Please allow 10-15 business days for a reorder of a custom made product.